Imagine going to an office supply store and buying a desk which requires assembly. Upon return to your home or office you open the packaging to find an assortment of parts but absolutely no directions. What tools are you supposed to use to assemble this desk? What are all the odd little plastic pieces supposed to do?
Would you ever buy a product from a company that provided no basic guidance for using their product?
Documentation is the front line of your support efforts if you offer a technology product. A user manual intercepts support phone calls and e-mails that take your staff away from more important tasks. It is a long term investment in the stability of your company's practices. It instills confidence in your customers, who depend on your product. This kind of information saves time and it saves money.
Writing and distributing a manual is not a one time action. Writing and keeping documentation current is an ongoing process. Your product will change and your documentation should change along with that product.
Capital Technology Services can help you develop documentation to fit your needs. We have experience writing manuals for end-users and internal company policy. We manage your documentation like a software project. We can scale from a single contributing technical writer to having an entire writing team contribute to your documentation.
The output of this service is distributable in a number of electronic formats and a ready for print PDF format.
Documentation writing starts at $19.50 per hour. Some projects require occasional management hours billed at our standard and retainer rates depending on your agreement.